Our Commitment To Customers 1. Confidence Customers can be confident they are dealing with a business that has the fair treatment of customers at its core. 2. Integrity Customer’s needs are identified and met appropriately by our staff and processes. 3. Clarity Customers are provided with clear information and kept appropriately informed at all times. 4. Understanding Customers receive suitable arrangements/outcomes based on their individual circumstances. 5. Trust Customers are provided with service of an acceptable standard that they have been led to expect. 6. Respect Customers do not face unreasonable barriers when wishing to make changes and/or complain.