Why Have NCO Contacted Me? If you have received contact from us, please do not ignore this. You may not have heard of NCO before, we work on behalf of many lenders and credit purchasers. One of our helpful and friendly agents will be more than happy to explain in detail the reason why we have contacted you. This may be to: Discuss your account Take a due payment Set up an arrangement plan Make sure that the plan you have is still affordable to you Simply to ask you for up to date information If you are in a debt management plan you should inform your debt management company and ask them to contact us on your behalf. It is useful to either give them the full details on the letter including our reference number by telephone or send it to them by post. If you are not in a debt management plan you should contact us directly by phone or email as soon as possible. One of our friendly and professional agents will assist you further and explain what your next steps are. We have multi-lingual agents to ensure all of our customers get the best experience we can offer.