We are aware of an issue which may have resulted in duplicate payments being taken from some customer accounts and are urgently investigating.
Our priority is to identify any affected customers and ensure that any duplicate payments are refunded as quickly as possible.
Customers do not need to take any action at this stage. We apologise for any inconvenience and will provide further updates shortly.
We have added an additional layer of security for our customers making card payments which will help protect against card payment fraud. You may be asked for an additional password (which you’ll have set up already with your bank) or may need to enter an authentication code (which will be automatically sent to your confirmed mobile phone number).
Want to Register?
Register for an online account & you can track your payments, request settlements, check your statements and update your information
Our repayment options are flexible and are designed to help you manage your repayments in a way that suits you. If you are unsure about what you can afford to pay why not take a few minutes to Register an account.
Our site uses cookies to improve your experience. Learn more Use of this site means you have accepted the cookie policy.