So what does that really mean?
We are a Business Process Outsourcer for all your customers' needs. Whether it’s providing outstanding customer service on the phone or email, to more digital solutions such as SMS, webchat, automated payment lines for those who wish to self-serve, right across to all the back office support functions such as statementing, bureau reporting, CSAT, invoicing, credit control and producing management information and data.
It’s our job (and privilege) to delight every single one of your customers that you have entrusted to us and give them the best experience possible. The types of programmes that we run range from debt collection and financial difficulties/vulnerable customers, B2B credit control, Sales and retail customer service support.
With extensive testimonials, it's hard to ignore our fantastic customer service.
The core purpose of our organisation is to deliver the highest quality, customer-focused outsourcing services.
Our values are based on mutual respect, unrelenting customer focus and a passion for excellence. Personal and business integrity is at the core of our relationships in working together to achieve our goals.
NCO’s philosophy is that your customer is our customer. Our ability to successfully create and execute collections programmes is founded upon our in-depth preliminary programme analysis and work plan development.