What We Do

At NCO we pride ourselves on understanding our customer’s individual needs. Our aim is to work with each of our customers to achieve the best possible outcome. You are indeed at the heart of our business and throughout our entire philosophy and culture.

Specialist Support Team

All of our Customer Service Representatives welcome the opportunity to speak to our customers in order to understand their individual requirements. Where circumstances are more complex, for example, ill health or bereavement, we have a Specialist Support Team who receive additional training from organisations such as Samaritans and MIND, enabling them to provide that extra layer of support and help.

Financial Difficulties

We understand that circumstances change that are often outside of our control. If you can’t make a payment, please don’t worry, we can provide you with a number of helpful options such as Free Independent Financial Advice Organisations.

Understanding your Arrears

Whilst your repayment plan may require the same affordable payment each time, on some of our products, there may be a minimum or “fixed payment amount” (FPA) that, if paid, will prevent your account from falling further into arrears. This can influence the amount of interest you are charged (if any) or prevent your creditor issuing a Default Notice.

If you would like to understand more about these options, please call the team to discuss.

Income & Expenditure Calculator

Use our Online Income & Expenditure calculator to manage your monthly income, expenses and find out what is affordable to you

Go to Calculator
NCO Adviser talking to customer on the phone

We have decades of experience

Our team is here to help. Why not first have a look at the self-service options we provide to meet the needs of making payments, reviewing balances, all without the need for a phone call.

Need to speak to a member of our team?
Please call us on 0330 060 1500