NCO Europe currently looking Customer Service Representatives to work with our clients’ customers and/or their appointed third party representatives to ensure a positive and supportive customer experience is provided throughout their duration with NCO Europe.
The principle reason for our activity is to secure affordable repayment of often multiple overdue accounts or to provide information on where customers can receive free financial advice should they require it. This is very much a customer service role with our account representatives expected to demonstrate high levels of empathy, active listening and patience as often these customers are experiencing hardship, financial difficulty or vulnerability.
NCO Europe is a leading Financial and Customer Care outsourcing partner. We have trained multi-lingual employees using cutting-edge technologies to ensure our customers receive the best possible outcome.
We offer our clients bespoke outsourcing services tailored to their specific geographical, regulatory and customer service requirements.
Our Offices are based in the heart of Preston City Centre and close to all transport links.
What you will be doing
The purpose of the role is to interact with Customers & Third Parties to agree a sustainable, affordable repayment plan based on a standardised income and expenditure framework
What we are looking for
We are looking for Candidates who want to deliver first class customer service to our customers, who are willing to learn and want to progress.
Full Training will be provided to the successful candidate however some of the below skills are desirable and will be an advantage in the role:-
What we offer
We offer the following benefits:
NCO are committed to Diversity and Inclusion for all employees and applications from all individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belie, marriage and civil partnerships
If you believe that you have the required skills, please forward your CV and a cover note to our recruitment inbox (Recruitment.firstname.lastname@example.org) . We strive to reply to every applicant however if you have not heard with us within 2 weeks of your submittal then you have not been successful.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties required of employees assigned to this job