Italian Speaking Customer Service Representative

We are currently looking for German speaking Customer Service Representatives for one of our exciting and growing departments. The ideal candidate will be able to communicate in German as they will be dealing with customers based in Germany.

The Company

NCO Europe is a leading Financial and Customer Care outsourcing partner. We have trained multi-lingual staff using cutting edge technologies to ensure our customers receive the best possible outcome.

We offer our clients bespoke outsourcing services tailored to their specific geographical, regulatory and customer service requirements.

Description
 

The purpose of the role is to secure resolution of outstanding balances through direct contact with customers (telephone and email). This position will involve dealing with customers in Italy. Also provide the Team Manager with support to achieve the team’s goals.

Principal Responsibilities
 

·         Manage customer interface, inbound/outbound telephone calls and emails

·         Obtain and track payment commitments

·         Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), payment or credit allocations, refund eligibility

·         Engage and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls)

·         Account reconciliations and investigations

·         Account management

·         Translating customer correspondence – using supported languages only

·         Project Management

·         Timely escalation management (internal & external)

 
Skills, Experience & Attributes
 
·         Fluent in  Italian (verbal & written)

·         Preferred fluency in English (verbal & written)

·         Excellent verbal communication (clear, concise and precise speech)

·         Excellent written communication (primarily email and account notation)

·         Effective listening

·         Sufficient mathematical knowledge, required for their particular role

·         Sound judgment and decision making

·         Good keyboard typing and computer literacy

·         High attention to detail

·         Ability to multi-task, set priorities