Spanish Speaking Customer Service Representative


We are currently looking for Spanish-speaking Customer Service Representatives for one of our exciting and growing departments. The ideal candidate will be able to communicate in Spanish as they will be dealing with customers based in Spain.

The Company

NCO Europe is a leading Financial and Customer Care outsourcing partner. We have trained multi-lingual staff using cutting edge technologies to ensure our customers receive the best possible outcome.

We offer our clients bespoke outsourcing services tailored to their specific geographical, regulatory and customer service requirements.

Our Offices are based in the heart of Preston City Centre.

The Job

•Manage own caseload of Customers, along with the provision of information gathering and coming to payment solutions.
•To maximize revenue by using strong negotiation skills.
•Achieve call volume and quality targets as set out by the company.
•Overcome objections and take ownership of queries.
•Ensure the debtor remains on their arranged payment plan.

Desired Skills

•Fluency in Spanish and English is essential
•Ability to work as per the strict client SLA
•Ability achieve client and internal targets and deadlines
•Excellent telephone skills / Experience in effective call handling
•Strong communication & negotiation skills
•Ability to work under own initiative, and also as part of a team
•Ability to work with Excel spread sheets
•Understanding of TCF and relevant regulatory guidelines

What we Offer

We offer the following benefits:
•Exciting performance incentives
•Access to PerkBox for ALL employees to gain access to nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more
•Contributory pension plan (after 3 months employment)
•Eye test & glasses vouchers
•28 days holiday per year (including Bank Holidays) and 1 additional holiday for each completed year of employment
•Excellent canteen facilities with free touch screen internet access.
•Superb progression opportunities throughout the company
•Subsidised bus passes
•Volunteer Opportunities
•Annual Awards Evening
•Employee Assistance Programme

If you believe that you have the required skills and live in the north west of England or are willing to relocate to the area then please forward your CV and a cover note to our recruitment inbox via the link below. We strive to reply to every applicant however if you have not heard with us within 2 weeks of your submittal then you have not been successful.


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employer reserves the right to modify this job description, including by adding, removing, and altering job duties.

Think you have what it takes to join a diverse and skilled team?


Upload your CV and apply to work at NCO
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Need to speak to a member of our team?
Please call us on 0330 060 1500