NCO Europe Ltd. remains open during these challenging times as part of an essential service we are providing to support the response to COVID-19. Like businesses around the country, we have deployed a monumental effort to ensure that only our employees who are critical to providing health support to the nation are on-site. NCO are putting their welfare first and strictly adhering to all Government advice relating to hygiene, social distancing etc. For our customers who may be worried about coronavirus and the impact on their finances – we want to reassure you that we’re here to help – please visit our FAQ page for further information and support.
To make online payments you will need to sign into your account. If you don't yet have an account, you can register here in under 5 minutes and start making payments straight away.
Whilst payment transactions are normally immediately reflected on your 'My Account', on some occasions, payments can take up to 24hrs to appear on your account and/or account transaction history.
NCO’s significant area of experience, knowledge and growth is in the Financial Difficulties sector, predominantly for Banking and Financial Services Clients whose customers have engaged a third party debt management company (DMC) to act on their behalf.
This programme is called Resolve.
If you have received contact from us, please do not ignore this. You may not have heard of NCO before, we work on behalf of many lenders and credit purchasers. One of our helpful and friendly agents will be more than happy to explain in detail the reason why we have contacted you.
This may be to:
If you are in a debt management plan, you should inform your debt management company and ask them to contact us on your behalf. It is useful to either give them the full details on the letter, including our reference number by telephone or send it to them by post.
If you are not in a debt management plan, you should contact us directly by phone or email as soon as possible. One of our friendly and professional agents will assist you further and explain what your next steps are. We have multi-lingual agents to ensure all of our customers get the best experience we can offer.
We ensure your data is protected by utilising industry standard encryption (AES256) across our network circuits and data repositories.
If you have forgotten your password, please click the following link to reset your password. If you continue to experience problems or are unable to log on due to issues other than a forgotten password, please contact one of our Customer Service Representatives on 0330 060 1500
Yes of course, you can still speak to our team about any aspect of your account on 0330 060 1500
Feedback/Complaints can be made by phone, email or in writing. Our team aim to resolve any issues by the end of the next working day. However should your feedback not be resolved by then this will be escalated to our Customer Relationship Team.
For more details regarding making a complaint, please see our dedicated Feedback/Complaints page.
If you would like advice about your wider finances, there are a number of organisations that can offer free independent advice and support.