NCO Europe Ltd. remains open during these challenging times as part of an essential service we are providing to support the response to COVID-19. Like businesses around the country, we have deployed a monumental effort to ensure that only our employees who are critical to providing health support to the nation are on-site. NCO are putting their welfare first and strictly adhering to all Government advice relating to hygiene, social distancing etc. For our customers who may be worried about coronavirus and the impact on their finances – we want to reassure you that we’re here to help – please visit our FAQ page for further information and support.
NCO Europe Ltd (NCOE) is a limited company registered in England & Wales (03122581), providing customer contact and outsourcing solutions.
We are engaged in the provision of outsourced third and first party services. Our supply chain is relatively straight forward with the vast majority of services being provided from within the UK. Our Software supplier is based in Australia.
NCOE is committed to ensuring that there is no modern slavery or human trafficking in our supply chain or in any part of our business. Our Slavery and Human Trafficking Policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
As part of our initiative to identify and mitigate risk we perform due diligence on all new suppliers aimed at assessing their business across a number of areas including information security and employment screening and procedures. This due diligence exercise includes specific questioning on modern slavery and human trafficking.
We have zero tolerance to slavery and human trafficking. To ensure all those in our supply chain and contractors continue to comply with our values we perform regular oversight of all suppliers; we audit and manage these relationships closely. NCOE will not trade with suppliers who do not adhere to the Modern Slavery Act 2015.
We are currently reviewing our entire supplier process and will be introducing specific measures to ensure that our obligations under the Act are passed through the supply chain; to include warranties that no slavery is used anywhere in the supplier’s business or by any of the supplier’s in its supply chain.
The Act is included in our Annual Compliance Training and in our induction training, our policy is available to all staff so that they are able to identify risk factors, understand the implication and assist us with implementing the Anti-slavery policy effectively.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 31 December 2019. This statement has been approved by the NCO Europe Ltd board and will be reviewed and updated annually.