Modern Slavery Act


NCO Europe Ltd (NCO) is a limited company registered in England & Wales (03122581), providing customer contact and outsourcing solutions.

Our supply chains

We are engaged in the provision of outsourced third and first party services. Our supply chain is relatively straight forward with the vast majority of services being provided from within the UK. Our Software supplier is based in Australia.

Our policies on slavery and human trafficking

NCO is committed to ensuring that there is no modern slavery or human trafficking in our supply chain or in any part of our business. Our Slavery and Human Trafficking Policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.

Due diligence for slavery and human trafficking

As part of our initiative to identify and mitigate risk we perform due diligence on all new suppliers aimed at assessing their business across a number of areas including information security and employment screening and procedures. This due diligence exercise includes specific questioning on modern slavery and human trafficking.

Supplier values

We have zero tolerance to slavery and human trafficking. To ensure all those in our supply chain and contractors continue to comply with our values we perform regular oversight of all suppliers; we audit and manage these relationships closely. NCO will not trade with suppliers who do not adhere to the Modern Slavery Act 2015.

Further Steps

We are currently reviewing our entire supplier process and will be introducing specific measures to ensure that our obligations under the Act are passed through the supply chain; to include warranties that no slavery is used anywhere in the supplier’s business or by any of the supplier’s in its supply chain.


The Act is included in our Annual Compliance Training and in our induction training, our policy is available to all staff so that they are able to identify risk factors, understand the implication and assist us with implementing the Anti-slavery policy effectively.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending 31 December 2020. This statement has been approved by the NCO Europe Ltd board and will be reviewed and updated annually.

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Please call us on 0330 060 1500